Privacy Policy

1. Introduction

ERL Consulting, LLC dba Next Level Ticketing ("Next Level Ticketing," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit:

and use our ticketing services.

2. Information We Collect

- Personal Information

• Name
• Email address
• Mobile phone number
• Billing information
• Event registration details

- Transaction Information

• Ticket purchase details
• Event attendance records
• Payment confirmation data

- Technical Information

• IP address
• Browser type
• Device information
• Cookies and analytics data

3. How We Use Your Information

• Process ticket purchases
• Deliver digital tickets
• Send transactional email confirmations
• Send transactional SMS notifications related to your ticket purchase
• Provide event reminders
• Provide customer support
• Improve our website and services
• Prevent fraud and unauthorized transactions

4. SMS Communications

If you provide your mobile phone number during checkout, you consent to receive transactional SMS messages related to your ticket purchase.

These messages may include:

• Ticket download links
• Purchase confirmations
• Event reminders
• Account-related notifications

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.

We do not send unsolicited marketing text messages.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

• Payment processors
• Event organizers
• Service providers (SMS and email providers)
• Law enforcement when required by law

All third-party service providers are required to safeguard your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no transmission over the Internet can be guaranteed 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide ticketing services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Maintain secure login sessions

You may disable cookies through your browser settings.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent to SMS communications

To exercise these rights, contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under age 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

12. Contact Information